If I delete the app, will purchase data also be deleted?

Purchase data will not be deleted. It is linked to your Apple ID. Reinstall the app and tap “Restore Purchases.”

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If I cancel my subscription, what happens to the song data I created? Will it disappear?

If you cancel your subscription, you will no longer be able to play or edit the song data you created. Before cancelling, export the data into VOCALOID4 or VOCALOID6 format files.

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If I delete the app, will the song data I created also be deleted?

Yes, the song data you created will also be deleted.

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Can I use the subscription edition offline?

Yes, but you need to be connected to the internet to log in at first and to make in-app purchases of voicebanks.

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How do I cancel my subscription?

To cancel, go to “Settings” on your iPhone or iPad, then “Apple ID,” and then “Subscriptions.”

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Will I need to use Restore Purchases?

You will need to restore purchases if you switch to a new iOS device or restore to factory settings. Go to “Restore Purchases” in the app to do so. You will not have to pay again if using the same Apple ID.

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If I change my Apple ID (i.e., creating a new one or changing the country/region), can I continue using my in-app purchases of voicebanks?

No. Voicebank purchase information links to your Apple ID when you purchase it.

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Can I use the app across multiple devices if I use the same Apple ID?

Yes. You can install the app in multiple devices as long as you are signed in with the same Apple ID on the devices.

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I accidentally purchased the app under a different Apple ID. Can I merge the purchases?

No. You cannot merge purchases across different Apple IDs. You must sign in with the Apple ID you purchased the app with to use it.

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Can I temporarily pause my subscription?

No. The only options Apple has for subscriptions are “Continue” and “Cancel.” If you want to pause your subscription, cancel it and then re-purchase it when you are ready to start it again.

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